Contact Us
With over 40 years of experience making quality paint, DecoArt stands behind our tried & true products and brands. If you have any questions, concerns or want to speak to us, we are happy to assist you!
Have questions about Jack Richeson & Co.? Our team at DecoArt can help with that too.
FAQ
Below are some of are common questions:
Where can I learn about your products?
Please visit a product page to learn more about the product, instructions for use and tips. You may also browse our digital catalog to read more. Please be advised that some products listed in the catalogue are not available in our on-line store.
Are your paints dishwasher-safe?
Not all, but some of our paint brands are formulated to allow them to be baked on a surface to become dishwasher safe. Follow the instructions on Americana Multi-Surface Satin, DecoArt Glass Paint, DecoArt Gloss Enamels, and Americana Decor Chalky Finish for glass to make these products dishwasher-safe.
What paints can I use outside?
We have several brands formulated for outdoor use. DecoArt Patio Paint Outdoor and Americana Multi-Surface Satin paints are formulated to work well outside without the need for a sealer. We also have Americana Decor Outdoor Living for larger outdoor DIY projects. Additionally, we have the sppecially formated Curb Appeal Outdoor Paint created for painting front doors, shutters, railings, and more.
Where are your products made?
Our paints and mediums are formulated, tested, made, bottled, and labeled in our factory in the U.S.A.
How much area will 2 oz. of paint cover?
DecoArt acrylic paints will cover 1 to 2 square feet per ounce, depending on the thickness of application and the porousness of the surface. Therefore, 2 oz. of acrylic paint would typically cover an area of 24 to 48 inches or 2 to 4 feet.
Are DecoArt products non-toxic?
Most DecoArt products are AP Seal approved, meaning they are certified in a toxicological evaluation by a medical expert to contain no materials in sufficient quantities to be toxic or injurious to humans, including children, or to cause acute or chronic health problems. For more specific information, please contact us at 800-367-3047 or decoart@decoart.com.
Are DecoArt products food safe?
DecoArt does not consider any of our current products to be food safe for people or pets. DecoArt paints should not come in contact with any foods or any person's mouth. They can be used on glassware as long as the paint does not come into contact with anything that will be ingested.
How do I properly dispose of DecoArt paints?
DecoArt does not recommend pouring any paint or any chemicals down the drain, even when diluted. The preferred disposal method would be to donate the paint to a recycling center if your area has one. If not, you can allow the paint to dry out by either mixing it with a desiccant (like kitty litter) or opening the bottle/can and allowing the paint to air dry. You can dispose of them with solid waste once they are dry.
How long does it take DecoArt paint to dry between coats?
DecoArt products are water-based, and generally one coat of paint takes between 15 to 30 minutes to dry to the touch. Variables such as surfaces and environmental elements like heat, cold, and moisture may affect dry times.
What surfaces can your paints be used on?
For approved surfaces for each product family, please click here to view our catalog.
How do I remove DecoArt paints from hard and soft surfaces?
All DecoArt paints are considered permanent once dry. While we cannot guarantee results, DecoArt recommends Jack's Linseed Studio Soap to clean the work surface, floor, and just about anything else that needs cleaning. Test on surface before using. For best results, soap and water clean up is recommended while paint is still wet. Jack's Linseed Studio Soap carries the AP Seal of Approval.
Do you have DecoArt gift certificates available for purchase?
DecoArt gift certificates are available to purchase here.
What are you shipping and return policies?
See our shipping and return policies here.
Emergency Information
In the event of accidental exposure or ingestion, remain calm and call CHEMTREC at 1-800-424-9300 or Poison Control at 1-800-222-1222. You can also use the Poison Control online tool for help.
How can I check on the status of my order?
To check on the status of an online order, log in to your account and click on "View order status" from within your account. If you didn't create an account during checkout, then email us or call 1-800-367-3047, and we can check the status for you.
Can I get a bound copy of your current catalog?
Retailers and distributors can request a hard copy of our catalog by sending us an email
What are you shipping and return policies?
See our shipping and return policies here.
Do you have any positions available?
We are always looking for new talented and dedicated employees to join our team! Please check our Career Opportunities page to see what opportunities are currently available.
How long has DecoArt, Inc. been in business?
DecoArt was created in 1985. Artists in the craft industry kept contacting the company saying how much better the ceramics branded acrylic color was than other offerings on the market. Americana Acrylics became the initial flagship brand. Over the past three decades, DecoArt has grown our offerings to dozens of different paint brands, DIY, outdoor, glitter, iridescent, and more!
How many locations do you have?
DecoArt now has three locations in Central Kentucky. Our 115,000 square foot facility in Stanford, Kentucky, serves as our paint manufacturing headquarters. It is also home to most of our corporate offices. In 2015, DecoArt opened a Creative Center in Lexington, Kentucky. This creative hub allowed for our product development, marketing, and design teams to have a state-of-the-art space designed for increased collaboration and inspiration. In 2016, DecoArt expanded to our third location in Danville, Kentucky. This 88,000 square foot distribution center allows our team to meet customer demands, shipping our more than 3,500 products around the globe.
How many people do you employ?
We have over 150 team members throughout our three facilities who support our company initiatives. Please check out our Career Opportunities page to learn more about joining our team.
Who should I contact about my Amazon order?
When a product is sold on Amazon, there are many different sellers it may have come from. Please see below a visual guide for how to check what seller you purchased our product from. To get to this information, go to Amazon and log in to your account. Then navigate to the "Your Orders" tab. Find the order you would like to return or excahange and select "View Order Details".
News & press inquires
Frank Snowgold
VP of Marketing
220 Lexington Green Circle, Suite 400
Lexington, KY 40503
Logo & Assets Requests
Brandon Graves
Graphics
220 Lexington Green Circle, Suite 400
Lexington, KY 40503